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We know it can be frustrating when the online purchase is not quite right. That's why we offer a complete "no fuss" guaranteeto all our customers. We have very customer-friendly return & refund policies.

Please read product details carefully before confirming your order.

Replacement with the correct product
Exchange for an alternative of equal value
Full refund of the amount paid

Contact within 48 hours of receipt at help@ouchcart.com with photos. We will schedule a return pickup.

If pickup unavailable at your pincode, self-return the product — courier charges reimbursed up to 10% of order amount.

Return within 7 days of delivery
15% of order value deducted as return shipping cost
Refund credited to Ouch Cart Wallet only
COD charges are non-refundable

Products must be unused, unaltered, unwashed, soiled-free or undamaged with all original tags and accessories.

Cancel within 1 hour of placing, as long as it hasn't been shipped
Orders placed during sales or at a discount cannot be cancelled
Refunds for cancelled orders credited to Ouch Cart Wallet only

COD not applicable for custom orders
Non-refundable, non-cancelable & non-exchangeable
Replacement only in case of incorrect or damaged product

Not refundable under any scenario
Defective or damaged items can be replaced
Cancellation possible within 1 hour only
Any applicable refund given as store credit

Furniture products may take extra time to ship depending on volume.

Damage and Repair Charges

If the product is received slightly damaged or with minor scratches that can be repaired locally, we will issue a credit note equivalent to the repair cost. This credit note can be redeemed on any future purchase from Ouch Cart.

Refund Timeline

Refunds take 5–7 working days to reflect in your wallet.

Request Initiated

Product Pickup

Quality Check

Refund Processed

Return, Refund & Exchange Policy

Damage and Repair Charges

Refund Timeline